Privacy policy

This Privacy Policy explains how Biggerland Chelmsford (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from https://biggerland.uk/ (the “Site”).

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including:

  • Browser type

  • IP address

  • Time zone

  • Cookies installed on your device

Additionally, we collect information about:

  • The individual web pages or products that you view

  • What websites or search terms referred you to the Site

  • Information about how you interact with the Site

We refer to this automatically collected information as “Device Information.”

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:

  • Name

  • Billing address

  • Shipping address

  • Payment information (processed securely via encrypted payment gateways)

  • Email address

  • Phone number

We refer to this information as “Order Information.”

2. How We Use Your Personal Information

We use the Order Information that we collect generally to:

  • Fulfill any orders placed through the Site (including processing payment information, arranging shipping, and providing invoices or order confirmations)

  • Communicate with you regarding your order or inquiries

  • Screen orders for potential risk or fraud

  • Provide information or marketing communications relating to our men’s clothing products and promotions, in line with the preferences you have shared with us

We use the Device Information that we collect to:

  • Help screen for potential risk and fraud (particularly using your IP address)

  • Improve and optimize our website performance and user experience

  • Analyze how customers browse and interact with our website

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above.

For example:

  • We may use e-commerce platform services and secure payment processors to power and operate our online store

  • We may use Google Analytics and similar analytics tools to understand how customers interact with our website

We may also share your Personal Information when necessary to:

  • Comply with applicable laws and regulations

  • Respond to lawful requests such as subpoenas or court orders

  • Protect our legal rights or prevent fraudulent activities

4. Behavioural Advertising

As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications that may be of interest to you.

You can opt out of targeted advertising here:

Facebook
https://maps.app.goo.gl/1aEVkcEKzXwB9yft7

Google
https://maps.app.goo.gl/1aEVkcEKzXwB9yft7

5. Your Rights

If you are a UK or European resident, you have the right to:

  • Access the personal information we hold about you

  • Request that your personal information be corrected

  • Request that your personal information be updated or deleted

If you would like to exercise these rights, please contact us using the contact information provided below.

6. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you request that this information be deleted, or unless we are required to retain it for legal or regulatory purposes.

7. Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us using the details below.

Biggerland Chelmsford

Store Address:
206 Moulsham St
Chelmsford CM2 0LG

Phone: +44 1245 697933

Email: Support@biggerland.uk

Customer Support Hours (GMT):
Monday – Saturday: 9:30 AM–4:30 PM
Sunday: Closed

Customer inquiries submitted through our website contact form or by email are typically responded to within 24 hours during business days.