Privacy Policy

Effective Date: July 9, 2026

This Privacy Policy explains how Biggerland Chelmsford (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from https://biggerland.uk (the “Site”).

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including:

  • Browser type

  • IP address

  • Time zone

  • Cookies are installed on your device

Additionally, we collect information about:

  • The individual web pages or products that you view

  • What websites or search terms referred you to the Site

  • Information about how you interact with the Site

We refer to this automatically collected information as “Device Information.”

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:

  • Name

  • Billing address

  • Shipping address

  • Payment information (processed securely through encrypted payment gateways)

  • Email address

  • Phone number

We refer to this information as “Order Information.”

2. How We Use Your Personal Information

We use the Order Information that we collect to:

  • Fulfill orders placed through our Site, including processing payments, arranging shipping, and providing invoices or order confirmations

  • Communicate with you regarding your orders, inquiries, or customer service requests

  • Screen orders for potential risk or fraud

  • Provide updates, promotions, or marketing communications if you have chosen to receive them

  • Improve your shopping experience

We use the Device Information that we collect to:

  • Help identify potential risk and fraud, particularly through your IP address

  • Improve and optimize our website

  • Analyze how visitors browse and interact with our Site

  • Enhance website performance, functionality, and user experience

3. Sharing Your Personal Information

We may share your Personal Information with trusted third-party service providers who assist us in operating our business and providing services to you.

These services may include:

  • Payment processing providers

  • Shipping and delivery partners

  • Website hosting and maintenance providers

  • Analytics services such as Google Analytics

We may also disclose your Personal Information when necessary to:

  • Comply with applicable laws and regulations

  • Respond to lawful requests from public authorities

  • Protect our legal rights, customers, and business interests

  • Prevent fraudulent or unauthorized activities

4. Behavioural Advertising

We may use your Personal Information to provide relevant advertisements and promotional communications based on your interests.

You can opt out of personalized advertising by visiting the following pages:

Facebook
https://www.facebook.com/settings/?tab=ads

Google
https://www.google.com/settings/ads

Microsoft Advertising (Bing)
https://account.microsoft.com/privacy/ad-settings

5. Your Rights

Depending on your location and applicable privacy laws, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Request restriction of processing

  • Object to certain types of data processing

  • Request a copy of your personal data

To exercise any of these rights, please contact us using the contact information provided below.

6. Data Retention

We retain your Order Information only for as long as necessary to fulfill our legal, accounting, tax, and business obligations. If you request that your personal information be deleted, we will remove it unless we are legally required to retain certain information.

7. Minors

Our Site is intended for individuals who are at least 18 years of age. We do not knowingly collect personal information from children under the age of 18.

8. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and enhance our services. You can control or disable cookies through your browser settings; however, some features of the Site may not function properly if cookies are disabled.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs. Any updates will be posted on this page with a revised Effective Date.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or if you would like to exercise your privacy rights, please contact us using the information below.

Business Name: Biggerland Chelmsford

Website: https://biggerland.uk

Store Address: 206 Moulsham St, Chelmsford CM2 0LG, UK

Phone: +44 1245 697933

Email: Support@biggerland.uk

Customer Service Hours (GMT):

Tuesday – Wednesday: 9:30 AM – 4:30 PM

Sunday & Monday: Closed

Response Time: Our customer support team responds to all inquiries within 24 hours.